1. Introduction

Nuage Enterprise Inc. dba Communities CRM (“Communities CRM,” “we,” “us,” “our”) is committed to leveraging data to enhance user experience, optimize our services, and drive effective marketing campaigns.

By accessing or using our services, you agree to the terms of this Privacy Policy, including our right to collect, use, store, share, and process your data for marketing and commercial purposes. If you do not agree with any part of this policy, you must immediately stop using our services.

This Privacy Policy applies to:

• Our websites, mobile apps, and digital platforms (the “Services”)
• All data collected through interactions with our Services, including but not limited to forms, calls, emails, SMS, online tracking, and third-party integrations.

2. Information We Collect

We collect a broad range of data to enhance our business operations and marketing strategies. This includes, but is not limited to:

a. Personal Information You Provide

• Name, email, phone number, mailing address.
• Financial and property-related data (including mortgage details, rental applications, and credit history).
• Communication records (calls, SMS, emails, and chat messages).
• Payment details (processed through third-party payment providers).
• Any additional data voluntarily provided through our forms, surveys, or support channels.

b. Automatically Collected Data

• Cookies, web beacons, tracking pixels to monitor user behavior and preferences.
• IP addresses, device identifiers, browser type, operating system, and location data for analytics and security.
• Usage logs, including pages visited, features used, and time spent on our platform.
• Third-party tracking data (e.g., Facebook Pixel, Google Analytics, Conversion API) to enhance marketing performance.

c. Data from External Sources

We may collect additional information about you from:

• Business partners, advertisers, and data brokers.
• Social media platforms(if you interact with our content or link accounts).
• Publicly available databases, including government records and industry directories.
• Third-party services, including payment processors, CRM tools, and analytics providers.

d. Call and Communication Recording

• All phone calls, SMS, emails, and digital communications may be recorded, monitored, and stored for quality assurance, training, dispute resolution, and compliance.
• By communicating with us, you explicitly consent to such recordings.

3. How We Use Your Information

We use collected data for:

Marketing & Advertising:

• Delivering personalized ads, promotions, and targeted marketing via email, SMS, phone calls, push notifications, and third-party platforms (e.g., Google, Facebook, LinkedIn).
• Retargeting users across different devices and channels.
• Sharing hashed email addresses for custom audience targeting on advertising networks.

Business Operations & Service Enhancement:

• Analyzing user behavior to improve products, services, and user experience.
• Managing transactions, processing payments, and providing customer support.
• Conducting internal research and development.

Legal Compliance & Security:

• Preventing fraud, enforcing Terms of Service, and complying with legal obligations.
• Monitoring suspicious activity and enforcing security measures.

Data Aggregation & Analytics:

• Combining user data with third-party data for enhanced analytics.
• Generating non-identifiable insights for research and marketing strategy.

By using our Services, you consent to these uses of your data.

4. Sharing and Disclosure of Your Information

We do not sell your identifiable personal data, but we may share, process, and transfer your data in the following ways:

a. With Our Business Partners & Service Providers

• Marketing agencies, advertisers, and data processors that assist with targeted advertising.
• Technology providers, payment processors, and data storage partners who facilitate our Services.
• Affiliates, subsidiaries, and joint-venture partners for operational and strategic purposes.

b. Legal Compliance & Protection

We may share data if required by law or to:

• Protect the rights, safety, and security of Communities CRM and our users.
• Prevent fraud, cyberattacks, or legal claims.
• Comply with government or regulatory requests.

c. Business Transfers

In the event of a merger, acquisition, sale, or bankruptcy, user data may be transferred without notice or consent.

5. Your Rights & Choices

a. Opting Out of Marketing Communications

You may opt out of email, SMS, and phone marketing via:

• The “unsubscribe” link in emails.
• Replying “STOP” to SMS messages.
• Contacting [email protected].

Note: Even if you opt out, we may still send you transactional or legally required messages (e.g., security alerts, account updates).

b. Access, Correction, and Deletion Requests

• You may request access to or correction of your personal data.
• You may request deletion of your data; however, we retain records as permitted by law.

To exercise your rights, [email protected].

c. Do Not Track (DNT) & Third-Party Tracking

Our Services do not honor Do Not Track (DNT) requests, and we continue tracking user activity across sites and services.

6. Data Security & Retention

We implement reasonable security measures but cannot guarantee 100% security. Users share information at their own risk.

We retain data indefinitely or as required by law, even after account closure, unless explicitly requested for deletion.

7. International Data Transfers

By using our Services, you acknowledge and consent to your data being stored and processed in Canada, the U.S., and other jurisdictions where data laws may not provide the same level of protection as your home country.

8. Third-Party Links & Services

We may link to third-party websites or services. We are not responsible for their privacy policies or data practices.

9. Children’s Privacy

We do not knowingly collect data from children under 13 years of age. If we become aware of such data collection, we will delete it.

10. Changes to This Privacy Policy

We may update this policy at any time without prior notice. Continued use of our Services constitutes acceptance of any changes.

11. Contact Information

For privacy inquiries:
📧 Email: [email protected]
📍 Address: 61 Majestic Point, Calgary, AB T3Z 2Z9, Canada
📞 Phone: 1 (888) 997-3860